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The Disruptive User - Internet Appliances and the Management of Complexity

机译:破坏性用户 - 互联网设备与复杂性管理

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摘要

Bringing networked computing to new users and new contexts entails a disruptive decrease in the level of user patience forcomplexity. This paper discusses the tensions involved in making devices as easy to use as traditional appliances, within thecontext of the open and rapidly changing Internet. It distinguishes class 1 appliances, whose function is fixed by the manufacturer,from class 2 appliance, whose functionality is determined by an associated service provider, and posits a third classof appliance that would achieve true ease of use by leaving control with the user while simultaneously automating much ofthe complexity associated with that control.
机译:将网络计算带给新用户和新环境会导致破坏性的用户耐心度降低。本文讨论了在开放和快速变化的Internet的背景下使设备像传统设备一样易于使用所涉及的压力。它将功能由制造商固定的1类设备与2类设备(其功能由相关的服务提供商确定)区分开来,并提出了第三类设备,该类设备通过同时由用户控制而可以实现真正的易用性自动化与该控件相关的许多复杂性。

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