AN ANALYSIS OF REGISTER USED BY GUEST RELATION OFFICER IN FRONT OFFICE DEPARTMENT IN HARRIS HOTEL AND CONVENTIONS MALANG

摘要

Keyword : Register, Guest Relation Officer, HotelududIn this globalization era, there are many variations of language which develop as the time goes by. One of those language variations is register. Register is one of language variations which discusses about terms that is used by a certain occupation to show their identity. This study focused on analyzing register used by Guest Relation Officer in Front Office Department in HARRIS Hotel and Conventions Malang. In particular, it deeply analyzed the meaning of the registers which was used by Guest Relation Officer in Front Office Department in HARRIS Hotel and Conventions Malang and the kinds of those registers.udududThis study used the ethnographic design in qualitative approach because the data was written in the form of words rather than number. The subjects were three Guest Relation Officer who work in HARRIS Hotel and Conventions Malang. Moreover, the analysis focused on the meaning and kinds of register used by Guest Relation Officer in Front Office Department in HARRIS Hotel and Conventions Malang with unstructured interview and non participant observation as the instruments to collect the data.udududThe result of this study showed that there were 29 registers used by Guest Relation Officer in Front Office Department in HARRIS Hotel and Conventions Malang. Those registers were divided into 22 (twenty two) formal registers and 7 (seven) informal registers. Moreover, the meaning of those registers were interpreted from the interview with the subject and classified into conceptual and contextual meaning. Some examples of register which are included in conceptual meaning is birthday celebration means a party to celebrate the birthday; VIP guest is the important guest in the hotel. The example of contextual meaning of register, such as the meaning of fruit basket is not a fruit in the basket but a plate of fruit which is served in VIP room.