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An investigation into the role played by perceived security concerns in the adoption of mobile money services : a Zimbabwean case study

机译:调查安全问题在采用移动货币服务方面所起的作用:津巴布韦案例研究

摘要

The ubiquitous nature of mobile phones and their popularity has led to opportunistic value added services (VAS), such as mobile money, riding on this phenomenon to be implemented. Several studies have been done to find factors that influence the adoption of mobile money and other information systems. The thesis looks at factors determining the uptake of mobile money over cellular networks with a special emphasis on aspects relating to perceived security even though other factors namely perceived usefulness, perceived ease of use, perceived trust and perceived cost were also looked at. The research further looks at the security threats introduced to mobile money by virtue of the nature, architecture, standards and protocols of Global System for Mobile Communications (GSM). The model employed for this research was the Technology Acceptance Model (TAM). Literature review was done on the security of GSM. Data was collected from a sample population around Harare, Zimbabwe using physical questionnaires. Statistical tests were performed on the collected data to find the significance of each construct to mobile money adoption. The research has found positive correlation between perceived security concerns and the adoption of money mobile money services over cellular networks. Perceived usefulness was found to be the most important factor in the adoption of mobile money. The research also found that customers need to trust the network service provider and the systems in use for them to adopt mobile money. Other factors driving consumer adoption were found to be perceived ease of use and perceived cost. The findings show that players who intend to introduce mobile money should strive to offer secure and useful systems that are trustworthy without making the service expensive or difficult to use. Literature review done showed that there is a possibility of compromising mobile money transactions done over GSM
机译:移动电话的无处不在的性质及其流行性导致了机会货币增值服务(VAS),例如移动货币,正是这种现象得以实施。已经进行了几项研究,以发现影响移动货币和其他信息系统采用的因素。本文着眼于确定决定蜂窝货币通过蜂窝网络的使用的因素,并着重于与感知安全性相关的方面,尽管还考虑了其​​他因素,即感知有用性,感知易用性,感知信任和感知成本。该研究进一步研究了由于全球移动通信系统(GSM)的性质,体系结构,标准和协议而给移动货币带来的安全威胁。这项研究采用的模型是技术接受模型(TAM)。有关GSM安全性的文献回顾已经完成。使用物理问卷从津巴布韦哈拉雷附近的样本人群收集数据。对收集到的数据进行统计测试,以发现每种结构对采用移动货币的重要性。该研究发现,在人们所关注的安全问题与通过蜂窝网络采用货币移动货币服务之间存在正相关关系。人们发现,感知的实用性是采用移动货币的最重要因素。该研究还发现,客户需要信任网络服务提供商和所使用的系统才能采用移动货币。发现推动消费者采用的其他因素被认为是易用性和成本。调查结果表明,打算引入移动货币的玩家应努力提供可信赖的安全且有用的系统,而不会使服务昂贵或难以使用。所做的文献回顾表明,有可能损害通过GSM完成的移动货币交易

著录项

  • 作者

    Madebwe Charles;

  • 作者单位
  • 年度 2015
  • 总页数
  • 原文格式 PDF
  • 正文语种 English
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