The paper focuses on the issue of how to identify appropriate indicators to measure the performance of publicly-funded innovation intermediaries. It argues that indicators need to be closely tied to the policy's objectives, which are usually linked to the remedying of innovation system failures. The case of a policy programme implemented in Tuscany (Italy) is used to illustrate how the choice of performance indicators that are only loosely tied to the policy’s objectives, can lead intermediaries to adopt behaviours that are misaligned with those objectives. The findings are then used to develop some implications for the design of performance indicators that are aligned with the objectives of policy.
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