Impact of Gamification on User’s Knowledge-Sharing Practices: Relationships between Work Motivation, Performance Expectancy and Work Engagement

摘要

How to engage and motivate employees to share their knowledge has become one of the main organizational strategic goals. This study, supported by the Flow theory and Kahn’s theory of engagement, investigated how the impact of gamification on user’s knowledge-sharing practices. We ran an online survey of 147 participants from a large organization that implemented social engagement and motivational systems to leverage internal knowledge-sharing practices. Our study revealed important drivers of job motivation (enjoyment, reciprocal benefit and recognition), which led to higher degree of job engagement and performance expectancy. From this study we derive important insights for practice and theory.