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An investigation into the impact of customer service quality on customer satisfaction with particular reference to the carbonated soft drink industry in South Africa

机译：调查客户服务质量对客户满意度的影响，特别是南非碳酸软饮料行业

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Final draft report presented to the Graduate School of Business Leadership, University of South Africa

机译：最终报告草案提交给了南非大学商学院研究生院

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Matanga Alec;
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年度 2010
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正文语种 en
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An investigation into the impact of customer service quality on customer satisfaction with particular reference to the carbonated soft drink industry in South Africa

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