Attitude of personnel at South African Air force bases towards a framework for the implementation of Total Quality Management (TQM) in the South African Air Force : an empirical view

摘要

The purpose of this article is to discuss the attitude of personnel at the eight South African (SA) Air Force bases towards the nature and scope of a Total Quality Management (TQM) framework, which was developed for the implementation of TQM in the SA Air Force.Fourteen TQM dimensions, identified to represent the TQM framework, were used as a basis for conducting the empirical research. This article also discusses whether the implementation of TQM was acceptable at the air force bases.