In our study we intend to emphasize the main targeted objectives for the implementation of CRM type platforms. According to these objectives, in order to provide the functionality of CRM platforms, we will make a reference toudthe prime methods of collecting and organizing information: databases, data warehouses, data centers from Cloud Computing field. As a representative procedure of handling information we will exemplify the OLAP technique whichudis implemented by means of SQL Server Analysis Service software instrument. Finally, we will try to look over some of the Cloud Computing based CRM platforms and how the OLAP techniques can be applied to them.
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机译：在我们的研究中，我们打算强调CRM类型平台实施的主要目标。根据这些目标，为了提供CRM平台的功能，我们将参考 ud最主要的收集和组织信息的方法：云计算领域的数据库，数据仓库，数据中心。作为处理信息的代表性过程，我们将举例说明通过SQL Server Analysis Service软件工具实现的OLAP技术。最后，我们将尝试研究一些基于云计算的CRM平台，以及如何将OLAP技术应用于它们。
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