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Customer Relationship Management in public health : a review over relevant ap-proaches for Management of Customer relations in public health

机译：公共卫生中的客户关系管理：对公共卫生中客户关系管理的相关方法的回顾

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Zankel Catharina;
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年度 2014
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机译：一种数据挖掘技术，为有益客户关系管理找到最优客户科学出版物
2. New public management: evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives [J] . Dieter Scharitzer, Christian Korunka Total Quality Management . 2000,第7期

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3. HEALTHCARE FACILITIES WEBSITE AND THEIR IMPACT ON CUSTOMER SATISFACTION FROM THE PERSPECTIVE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) [J] . Budiman A., Bacik R., Fedorko R., Nature reviews Cancer . 2019,第2期

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4. A Comparison of Health Care and non-Health Care Organizations in their Adoption of Quality Management Programs, the Use of Traditional Information Systems, E-Commerce, and Customer Relationship Management Systems, and Perceptions of Success [C] . Lillian Y. Fok, Sandra J. Hartman, Wing M. Fok, 33rd Annual meeting of the Decision Sciences Institute . 2002

机译：卫生保健组织和非卫生保健组织在采用质量管理计划，使用传统信息系统，电子商务和客户关系管理系统以及成功感方面的比较
5. Public relations as practiced by the Louisiana Department of Health and Hospitals: Public information model or relationship management perspective? [D] . Madere, Carol McNicoll. 2002

机译：路易斯安那州卫生与医院部实践的公共关系：公共信息模型还是关系管理角度？
6. Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review [O] . Yahia Baashar, Hitham Alhussian, Ahmed Patel, -1

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7. Zarzadzanie Public Relations i Relacjami z Klientami w Bibliotekach: Personel i Klienci = Public Relations and Customer Relationship Management in Libraries: Focus on Staff and Customers [O] . Ball Rafael 2004

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Customer Relationship Management in public health : a review over relevant ap-proaches for Management of Customer relations in public health

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