The Institute for Policy and Economic Development (IPED) at the University of Texas at El Paso (UTEP) was contracted by the Upper Rio Grande Workforce Development Board (URGWDB) to conduct a customer satisfaction survey as one component of a larger evaluation project. Customer satisfaction as defined in this survey includes quality of training/instructional facilities and equipment as well as overall effectiveness of URGWDB services. The goal of this research is to assess the quality of URGWDB as a provider of services designed to help workers gain employment and as an organization that has the processes in place to adapt and implement change to improve.
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