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A Change management effort in one large public organization: An exploration of the perception of needed skills for managing change

机译:一个大型公共组织的变革管理工作:探索管理变革所需技能的观念

摘要

Public managers are a key component of a bureaucracy. The reliance on a public manager by an elected official is high as is the expectations that these managers have the necessary skills to manage a public organization. The goal of this study was to explore what elected officials perceive are skills needed by managers to lessen the impact on the human resource, financial, and political challenges when faced with significant change efforts in order to meet their expectations and that of the citizens to whom the organization is responsible.Findings indicate that managing upward and managing the political impacts are within the necessary skills required by a public manager as is the ability to manage interpersonal relationships to overcome the human resource challenges of a public organization. In addition to the human resource challenges, public managers face financial and political challenges (McGuire, 2002) to managing effectively. In order to overcome those challenges and accomplish any transformational changes (Rothwell et al., 2009) a public manager must hold themselves to a high standard of values that includes honesty, integrity, consistency, and accuracy. A public manager must also have, in addition to interpersonal skills, an ability to negotiate, act quickly and decisively, think strategically, and provide accurate data.
机译:公共管理人员是官僚机构的重要组成部分。当选的官员对公共管理者的依赖程度很高,人们期望这些管理者具有管理公共组织的必要技能。这项研究的目的是探索当选官员认为管理者需要哪些技能,以减轻他们在进行重大变革努力以达到他们的期望以及对他们的公民的期望时对人力资源,财务和政治挑战的影响结果表明,向上管理和政治影响的管理属于公共管理人员所要求的必要技能之内,管理人际关系的能力也可以克服公共组织的人力资源挑战。除了人力资源方面的挑战外,公共管理人员还面临着有效管理方面的财务和政治挑战(McGuire,2002)。为了克服这些挑战并完成任何转型变革(Rothwell等,2009),公共经理必须坚持高标准的价值观,包括诚实,正直,一致和准确。除人际交往能力外,公共经理还必须具有谈判,快速果断地行动,战略性思考和提供准确数据的能力。

著录项

  • 作者

    Knudsen Brian Paul;

  • 作者单位
  • 年度 2010
  • 总页数
  • 原文格式 PDF
  • 正文语种 English
  • 中图分类

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