“X” BUILD PLAN BUSINESS PROCESS IMPROVEMENT AT ELECTRONIC DEVICE MANUFACTURER

摘要

This research with the title of “X” Build Plan Business Process Improvement was conducted in Production Control Department in a multinational electronic device manufacturer. The research was started when the planner for “X” realized that there were non-value-added activities in a form of repetitive manual works. Thisudleads to the increase of processing time that can delay the entire process. The methodology used in the research was using five general phases of business process improvement: initiation, diagnosis, design, implementation, and process management. Following the five phases, the non-value-added activities in “X”udbuild plan are eliminated with the help of information technology by making the activities to be semi-automated. With the improvements, there is a 92% reduction in the number of manual activities, 90% in reduction of the time needed to generate the data, and 60% in reduction of the time needed to finish one build.