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Consumer Rating Dynamics

机译:消费者评级动态

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摘要

We consider dynamic price-setting by firms in the presence of rating systems and asymmetric information about product quality. The current price determines the set of purchasing consumers and thereby affects future ratings and continuation profits. We outline the effects of prices on consumers' beliefs about quality as well as their review upon purchase. We provide a characterization of the firm's pricing decision in the presence of naive consumers who infer quality based on the observed aggregate rating, which reflects past consumers' gross utility, and price. We show that the firm charges a mark-up compared to the myopically optimal price: It restricts purchase to those consumers with a high degree of horizontal taste for the product which boosts reviews and hence future ratings and profits. Moreover, we show that if the firm takes the price's effect on reviews into account, the rating will not perfectly reveal the product's quality. If consumers hold a correct belief in the current period, future consumers will overestimate the product's quality.
机译:我们考虑在存在评级系统和有关产品质量的信息不对称的情况下企业动态定价。当前价格决定了购买消费者的集合,从而影响未来的评级和持续利润。我们概述了价格对消费者对质量的信念的影响以及他们对购买的评论。我们提供了在天真的消费者在场的情况下对公司定价决策的描述,这些天真的消费者根据观察到的总体评级推断质量,该评级反映了过去消费者的总效用和价格。我们证明,与近视最佳价格相比,该公司收取加价:它将购买限制在对产品具有高度水平品味的那些消费者,从而增加评论,从而提高未来的评级和利润。此外,我们表明,如果公司考虑价格对评论的影响,则评级将不​​能完美地揭示产品的质量。如果消费者在当前时期抱有正确的信念,那么未来的消费者将高估产品的质量。

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