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Innovative Information and Knowledge Sharing Platform for Business Sector: Focus on Intranet-based Social Network Service

机译:商业部门的创新信息和知识共享平台:侧重于基于内联网的社交网络服务

摘要

Recently, ICT ecosystems are changing rapidly due to the increasing number of innovative products and services in these ecosystems. Among them, SNS is one of the most important elements that make up the ICT ecosystem. With the phenomenal boom of personal SNS, information and knowledge sharing within an organization through enterprise SNS is increasing exponentially. Many companies are adopting and using intranet-based SNS for communicating and sharing information within the firm. However, there have not been many studies exploring the impact of group intentions on the SNS service within a firm. In this study, we investigate user intentions as they relate to intranet-based SNS as better information and knowledge sharing communication tools which improve existing internal communication methods due to their system-wide implementation of a top-down approach and mandatory participation. To do this, this study developed a research model for an intranet-based SNS service based on social exchange theory, social learning theory, motivation theory and We-Intention theory. The results indicated that employees desire to use SNS service when they perceive a reciprocal benefit for themselves and other employees. Usability only affects desire and sociability affects what is termed here as We-Intention. However, sociabilityu2019s result is opposite in that sociability directly affects We-Intention. Considering that communication and interaction between group members are recently increasingly important, this research results are academically significant because they suggest a meaningful implication to vitalizing information and knowledge sharing in organizations through the use of intranet-based SNS.
机译:近年来,由于这些生态系统中创新产品和服务的数量不断增加,ICT生态系统正在迅速变化。其中,SNS是构成ICT生态系统的最重要元素之一。随着个人SNS的迅猛发展,通过企业SNS在组织内共享的信息和知识正在成倍增加。许多公司正在采用和使用基于Intranet的SNS在公司内部进行通信和共享信息。但是,还没有很多研究探讨团体意图对公司内SNS服务的影响。在本研究中,我们调查了与基于Intranet的SNS相关的用户意图,这些意图是更好的信息和知识共享通信工具,由于其在系统范围内自上而下的实施方式和强制性参与,因此可以改善现有的内部通信方法。为此,本研究基于社会交流理论,社会学习理论,动机理论和We-Intention理论,为基于Intranet的SNS服务开发了一个研究模型。结果表明,员工希望在对自己和其他员工有互惠互利时使用SNS服务。可用性仅影响愿望,而社交性则影响此处所说的“我们的意图”。但是,社交性的结果相反,社交性直接影响我们的意图。考虑到小组成员之间的交流和互动最近变得越来越重要,因此该研究结果在学术上具有重要意义,因为它们暗示了通过使用基于Intranet的SNS来激发组织中的信息和知识共享的有意义的含义。

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