Developing guidelines for distributed teamwork: review of the literature and the HFI DTC’s distributed teamwork studies

摘要

Distributed teams are increasingly being employed within complex systems and rapid technological advances are affecting the ways in which they work and can potentially work. Despite this, guidance on how distributed teams should work, how they should be organised and trained, what communications technology they should use and how support systems should be designed is not readily available. This report presents, based on a review of the relevant literature and also a series of naturalistic case studies undertaken previously by the HFI DTC, a series of initial guidelines on how teams, systems, technology and procedures should be designed and organised in order to enhance distributed team working performance