This paper focuses on improving the management of New-Product Development(NPD) processes within the particular context of a cluster of enterprises that cooperate througha network of intra- and inter-firm relations. Ceramic tile design chains have certain singularitiesthat condition the NPD process, such as the lack of a strong hierarchy, fashion pressure or theexistence of different origins for NPD projects. We have studied these particular circumstancesin order to tailor Product Life-cycle Management (PLM) tools and some other managementmechanisms to fit suitable sectoral reference models. Special emphasis will be placed on PLMtemplates for structuring and standardizing projects, and also on the roles involved in theprocess.
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