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Understanding and improving change management capability : assessment model for contractors in building projects

机译:理解和提高变更管理能力:建筑项目承包商的评估模型

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摘要

In construction projects, change is considered to be one of the major risk factors and its consequences include, time and cost overruns disputes, safety issues, and quality defects. However, previous researchers have probe into identification of causes, effects, and management systems of change and their findings have helped to mitigate the occurrence of the effects of changes. Contractor’s high change management capability maturity level is an indication of contractor’s proper understanding of the change problems and how to manage them. This paper seeks to develop a change management capability assessment model for building contractors in Nigeria. The research used five attributes of; leadership, application, competencies, standardisation and socialisation to test the different aspects of contractor’s change management capability. A questionnaire survey was conducted with relevant contractors in the south-western part of Nigeria using fuzzy synthetic evaluation method for analysis. The empirical survey findings reveal that the overall change management capability maturity of building contractors can be considered to be “Moderate” at 3.29. Moreover, the building contractor’s present change management capability in leadership is more matured than other capabilities. Consequently, contractor’s capability in socialization is relatively less matured than other capabilities. Therefore, the assessment of the current change management capability of building contractor can be adopted for identifying building contractor’s strength and weakness areas which improvements are to be prioritized.
机译:在建设项目中,变更被视为主要风险因素之一,其后果包括时间和成本超支争议,安全问题和质量缺陷。但是,以前的研究人员已经探究了变更的原因,影响和管理系统,他们的发现有助于减轻变更影响的发生。承包商具有较高的变更管理能力成熟度,这表明承包商对变更问题及其管理方法有适当的了解。本文旨在为尼日利亚的建筑承包商开发变更管理能力评估模型。该研究使用了以下五个属性:领导,应用,能力,标准化和社会化,以测试承包商变更管理能力的各个方面。使用模糊综合评价方法,对尼日利亚西南部的有关承包商进行了问卷调查。实证调查结果显示,建筑承包商的总体变更管理能力成熟度在3.29可被视为“中等”。此外,建筑承包商目前在领导层的变更管理能力比其他能力更加成熟。因此,承包商的社会化能力相对而言还不如其他能力成熟。因此,可以采用对建筑承包商当前变更管理能力的评估来确定建筑承包商的优势和劣势领域,这些领域需要优先进行改进。

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