The construction industry is being viewed as one with poor quality emphasis compared to other sectors like the manufacturing and service sectors (Kubal 1994, Kanji & Wong 1998, Wong & Fung 1999). Many criticisms have been directed to the construction industry for generally shoddy workmanship. It not only the final product that is subject to criticisms but the processes, the peoples, the materials etc are under tremendous pressure for better quality in construction. This is mainly the result of the industry’s failure to achieve the expected performance level in delivering its finished product and its customer service. The accelerated change in nearly every aspect of the economy, driven by technological developments in the manufacturing and service industries, has fuelled several paradigm shifts in business management. However, construction is singled out as one that is still dominated by attitudes, technologies, processes, and a culture that are at least half a century old (Dulaimi et al. 2001).
展开▼
机译：与制造业和服务业等其他部门相比，建筑业被认为是质量欠佳的行业（Kubal 1994，Kanji＆Wong 1998，Wong＆Fung 1999）。许多批评指责建筑业总体上伪劣的做工。不仅最终产品受到批评，而且过程，人员，材料等也承受着巨大压力，要求提高建筑质量。这主要是由于该行业在交付成品和客户服务方面未能达到预期的性能水平。在制造业和服务业的技术发展的推动下，经济几乎各个方面的加速变化推动了企业管理的几种模式转变。但是，建筑被挑出来仍然是由态度，技术，过程和一种至少有半个世纪历史的文化所主导的建筑（Dulaimi et al。2001）。
展开▼
