The Role of English Communication Competence and Speaking Motivation Perception toward Employee performance of Hotel Staffs

摘要

Considering the needs of preparing human resources toward the issue of Asean Economic Community and Asian Games 2018, it is necessary for each potential hotels to produce qualified and competitive human resources. Language is believed as a means of communication among this upcoming international events. People around the world would stay at certain hotel and English communication competence might relate the conversation between hotel guests and the employees as service provider agent. This study aims to excavate the role of English communication competence and speaking motivation perception toward the employee performance. About three hundreds and fifty three employees from forty four different star hotels in Palembang were involved as the sample. The data is collected by administering three kinds of instrument, namely speaking test (to obtain the condition of their communication competence), questionnaire concerning the employees’ perception toward their speaking motivation and questionnaire concerning the superior judgement on their employees’ working performance. The results were obtained through the descriptive, percentage, and statistical analysis which is aimed to find out the significant influence of English communication competence and speaking motivation toward employee performance. The implications of the findings of this study will be discussed.