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WHEN ‘THE SHOW MUST GO ON’: SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY

机译：当'表演必须继续'时：表面行动和深度行动作为情感消耗和同等服务交付的决定因素

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Emotional Exhaustion; Peer-rated; Service Delivery; Alicia A. Grandey;
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1. WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY [J] . ALICIA A. GRANDEY Academy of Management Journal . 2003,第1期

机译：当“必须继续表演”时：表面动静和深度动静决定情绪消退和同等服务水平
2. Personally Committed to Emotional Labor: Surface Acting, Emotional Exhaustion and Performance Among Service Employees With a Strong Need to Belong [J] . Yagil Dana, Medler-Liraz Hana Journal of occupational health psychology . 2017,第4期

机译：个人致力于情绪劳动：表面表演，情感耗尽和服务员工之间的表现，具有强烈需要所属的
3. The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting [J] . Ji Youn Jeong, Jungkun Park, Hyowon Hyun Frontiers in Psychology . 2019,第a期

机译：情绪服务期望对感知质量和满意度的作用：深度和表面作用的调节效果
4. Effect of Customer Orientation Attitude on Emotional Exhaustion Through Mediation of Surface Acting [C] . Effed Darta, Ferry Tema Atmaja, Sularsih Anggarawati, Sriwijaya Economics, Accounting, and Business Conference . 2020

机译：客户定位态度对通过表面作用调解情绪疲劳的影响
5. Emotional Labor: A Study on How Physician’s Use of Surface Acting and Deep Acting Influence Behavior in Nurses in the United States [D] . Spicer, John. 2020

机译：情绪劳动：医生如何在美国护士使用表面作用和深度作用影响行为的研究
6. The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting [O] . Ji Youn Jeong, Jungkun Park, Hyowon Hyun 1979

机译：情感服务期望对感知的质量和满意度的作用：深度行为和表面行为的调节作用
7. Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges [O] . Hui Zhang, Zhiqing E. Zhou, Yan Zhan, 2018

机译：表面代理，情感疲惫和员工破坏向客户：适度的社会交易所质量的作用
8. Exploring the Space of Emotional Faces of Subjects without Acting Experience. [R] . Hendrix, J., Ruttkay, Z. M. 2000

机译：探索没有代理经验的主体情感面孔空间。

WHEN ‘THE SHOW MUST GO ON’: SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY

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