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An empirical test of the drivers of overall customer satisfaction: evidence from multivariate Granger causality

机译：对整体客户满意度驱动因素的实证检验：来自多元格兰杰因果关系的证据

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Vincent Omachonu; William C. Johnson; Godwin Onyeaso;
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年度 2015
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An empirical test of the drivers of overall customer satisfaction: evidence from multivariate Granger causality

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