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Customer interaction in service innovation: Seldom intensive but often decisive. Case studies in three business service sectors

机译：服务创新中的客户互动：很少是密集的，但往往是决定性的。三个商业服务部门的案例研究

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Arja Kuusisto; Mikko Riepula;
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年度 2011
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1. Customer interaction in service innovation: Seldom intensive but often decisive. Case studies in three business service sectors [J] . Kuusisto A., Riepula M. International Journal of Technology Management: The Journal of the Technology Management of Technology, Engineering Management, Technology Policy and Strategy . 2011,第1a2期

机译：服务创新中的客户交互：很少密集但通常是决定性的。三个商业服务领域的案例研究
2. Process and Customer Interaction Innovation in Knowledge Intensive Business Services: Role of Networks, Culture and Resources [J] . Amit Sareen, Sharadindu Pandey International Journal for Management Research . 2016,第1a2期

机译：知识密集型业务服务中的流程和客户交互创新：网络，文化和资源的作用
3. Knowledge-Intensive Business Services (KIBS) Use and User Innovation: High-Order Services, Geographic Hierarchies and Internet Use in Quebec's Manufacturing Sector [J] . Shearmur Richard, Doloreux David Regional Studies . 2015,第10期

机译：知识密集型业务服务（KIBS）的使用和用户创新：魁北克制造业中的高阶服务，地理层次结构和Internet使用
4. Customer interaction and innovation in Creative-Intensive Business Services: a framework for exploring co-innovation in advertising agency-client relationships [C] . Alessandra Marasco, Barbara Masiello, Francesco Izzo RESER Productivity of Services Next Gen - Beyond Output/Input Conference . 2011

机译：客户互动与创新创意 - 密集型企业服务：探索广告代理 - 客户关系共同创新的框架
5. Innovation Process in Knowledge-intensive Business Service Firms. [D] . Ma, Kwok Wai. 2013

机译：知识密集型商业服务公司的创新过程。
6. Employee and Customer Injury During Violent Crimes in Retail and Service Businesses [O] . Corinne Peek-Asa, Carri Casteel, Jess F. Kraus, 2006

机译：零售和服务业暴力犯罪中的员工和客户伤害
7. Resistance to Customer-driven Business Model Innovations: An Explorative Customer Experience Study on Voice Assistant Services of a Swiss Tourism Destination [O] . Anna Victoria Rozumowski, Wolfgang Kotowski, Michael Klaas 2020

机译：抵制客户驱动的商业模式创新：瑞士旅游目的地语音助理服务的探索性客户体验研究

Customer interaction in service innovation: Seldom intensive but often decisive. Case studies in three business service sectors

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