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How much is a reduction of your customers’ wait worth? An empirical study of the fast-food drive-thru industry based on structural estimation methods

机译：您的客户等待价值减少多少？基于结构估计方法的快餐速运行业实证研究

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Gad Allon; Awi Federgruen; Margaret Pierson;
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年度 2009
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1. How Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods [J] . Gad Allon, Awi Federgruen, Margaret Pierson Manufacturing and service operations management . 2011,第4期

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2. An empirical study on customer risk management in banking industry: applying k-means and RFM methods (evidence from two Iranian private banks) [J] . Hiwa Farughi, Seiran Alaniazar, Seyedhamed Mousavipour International journal of risk assessment and management . 2016,第4期

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5. Empirical studies of differentiation in the fast-food industry. [D] . Thomadsen, Raphael Chaim. 2001

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7. The Empirical Study of the Influence on Customer Loyalty of the Bonus Points Program in Hospitality Industry Based on Perceived Value [O] . 吴洁 2014

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How much is a reduction of your customers’ wait worth? An empirical study of the fast-food drive-thru industry based on structural estimation methods

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