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Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

机译：成本结构，客户获利能力以及自助服务分销渠道的保留意义：来自在线银行渠道中客户行为的证据

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Dennis Campbell; Frances Frei;
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年度 2009
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1. Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel [J] . Campbell D, Frei F Management science: Journal of the Institute of Management Sciences . 2010,第1期

机译：成本结构，客户获利能力以及自助服务分销渠道的保留意义：来自在线银行渠道中客户行为的证据
2. Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels [J] . K. Viljoen, M. Roberts-Lombard The journal of applied business research . 2016,第2期

机译：非关联旅行社的客户保留策略：如何阻止客户迁移到在线预订渠道
3. Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels [J] . K. Viljoen, M. Roberts-Lombard The journal of applied business research . 2016,第3期

机译：非关联旅行社的客户保留策略：如何阻止客户迁移到在线预订渠道
4. Inefficiency of Dual Channel in E-business: Asymmetric Cost Structure and Customer Behavior [C] . Yongma Moon, Tao Yao IEEE International Conference on Service Operations and Logistics, and Informatics . 2007

机译：电子商务双通道的效率低：不对称成本结构和客户行为
5. Competitive advantage in e-commerce firms: Profitability, customer retention and switching costs in online banking. [D] . Roust, Tamara. 2008

机译：电子商务公司的竞争优势：在线银行的盈利能力，客户保留率和转换成本。
6. Customer Behavior on Purchasing Channels of Sustainable Customized Garment With Perceived Value and Product Involvement [O] . Zhenfang Li, Jia Yuan, Bisheng Du, 2020

机译：通过感知价值和产品参与购买可持续定制服装渠道的客户行为
7. Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel [O] . Dennis Campbell, Frances Frei 100

机译：成本结构，客户获利能力以及自助服务分销渠道的保留意义：来自在线银行渠道中客户行为的证据

Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

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