首页>
外文OA文献
>Differences in expectations and perceptions between hospitality providers and international customers : the case of Korean and Japanese group tourists in Thai hotels
【2h】
Differences in expectations and perceptions between hospitality providers and international customers : the case of Korean and Japanese group tourists in Thai hotels
展开▼
机译:酒店提供者与国际客户在期望和看法上的差异:以泰国酒店中的韩国和日本团体游客为例
展开▼
免费
页面导航
摘要
著录项
相似文献
相关主题
摘要
The aim of this study is to ascertain, in an international tourism context, whether there are cultural discrepancies between hotel employees who have been educated and trained in a host country, and guests who have traveled to that country, given that each group is imbued with their own national culture. The findings indicate that not only do Thai frontline hotel employees have different expectations about the behavior of Japanese and Korean customers, but that the expectations of both customer groups concerning their own behavior differ from those of Thai employees. A significant gap was found in perceptions of actual behavior between the international customers and hotel staff, suggesting that cultural discrepancies are indeed present, but also vary by ethnicity. The scale of the discrepancy between Thai employees' perceptions of Japanese tourists' behavior, for example, was larger than in the case of the Korean customers. Comparison of the expectations of the two international customer groups also revealed strong differences.
展开▼