Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers

摘要

We examine volunteer satisfaction with HRM practices, namely recruitment,training and reward in NPOs and attitudes regarding the appropriateness ofthese practices. The participants in this study are 76 volunteers affiliated with fourdifferent NPOs, who work in hospitals and have direct contact with patients and theirfamilies. Analysing aggregate results we show that volunteers are more satisfiedwith training, and consider the training strategies to be very appropriate. Afteridentifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied.