A business process redesign of the U.S. Coast Guard Port State Control boarding process

摘要

The United States Coast Guard Port State Control (PSC) is a port entry tracking process, which is currently performed primarily using paper and pencil. This thesis examines the feasibility and effectiveness of redesigning the PSC process in light of modern Business Process Redesign methodologies that incorporate contemporary information technology. The current process is modeled using the automated redesign tool, KOPeR, to identify pertinent redesign recommendations. A redesign of the process is completed using the recommendations provided by KOPeR and leveraging existing Coast Guard infrastructure and technology solutions. The effectiveness of the redesigned process is evaluated against the current process by using discrete event stimulation models to compute the relative cycle times. Three different scenarios are run which show a potential annual reduction in manpower ranging from two to four person years. A Web-based prototype system, Re-engineered Port System (RePortS), is developed using basic tools such as Microsoft Access and Active Server Pages to demonstrate the feasibility of implementing the required functionality. The benefits of replacing the current manual system with a Web- based system are, reduced cycle time, increased accuracy and consistency in the process.