Modified benchmarking study of program management within a matrix structure

摘要

This thesis sought to identify several organizations representing both the government and commercial industry that were successful in implementing program management within a matrix structure to isolate best-practices that lead to superior performance. Research data were gathered from current and former program managers from these organizations. These managers were queried about their experiences with the matrix structure: the matrix implementation process, benefits, pitfalls, and lessons learned. The research findings were significantly parallel to issues identified in existing literature. The analysis revealed that the while the matrix structure is highly effective in increasing project integration and customer responsiveness, it is beset by slow decision-making and the effects on organizational culture, such as fear and uncertainty about the future. Comparatively, the advantages of the structure win over the disadvantages. However, while the drawbacks identified by the informants were classified as annoyances as oppose to major hindrances, these managers felt they were challenged to overcome them each day.