Book review: close calls: managing risk and resilience in airline flight safety by Carl Macrae

摘要

In Close Calls: Managing Risk and Resilience in Airline Flight Safety, Carl Macrae offers a new study of organisational learning in the civil aviation industry, examining how crucial insights are garnered from experiences of near misses – what he terms ‘close calls’. This is a fascinating and lively account that illuminates the invisible infrastructures that capture and transform risk, offering important lessons for those working to ensure organisational safety across different institutions and environments, writes John Downer.