Establishing the efficacy of a telephone-based police response to domestic abuse: Hampshire Constabulary’s Resolution Centre

摘要

Capitalising on a natural experiment in Hampshire Constabulary, this research utilised police officially recorded data to directly compare a sample of grade-3 domestic abuse incidents that received a telephone-based response from the force’s Resolution Centre to a similar sample of incidents dealt with by the same force one year later that received the standard provision of ‘slow time’ deployment. A clear pattern of findings emerged, which taken together demonstrate the efficacy of providing a telephone-based response to certain types of domestic abuse incidents. Specifically, a detailed and formalised operations protocol has been embedded into the work of the Resolution Centre and all evidence suggests this is leading to a higher quality response overall to grade-3 domestics. The initial response provided by the Resolution Centre results in more crimes being recorded and more investigations that result in formal police action. The practice of risk assessment appears to be more comprehensive and detailed, generating a higher number of disclosures and more cases classified as ‘medium’ and ‘high’ risk. Due to the robust methodological approach of the research, these positive findings can be directly attributed to the setting where the police work was performed, rather than any differences in case characteristics.