The emergence of a digital underclass: digital policies in the UK and evidence for inclusion

摘要

New evidence shows that a digital underclass is forming inudBritain. Although there is some improvement in access, skills and use of the internet among those who have lower education levels and no employment, these groups remain far behind other groups. As the government plans to make public services ‘digital by default’ these individuals will be unable to access them, not because of a lack of infrastructure but because of a lack of (effective) take up of the available connections.udExclusion of these most vulnerable groups has becomeudentrenched. Gaps based on education and employment persistudindependent of age or other characteristics. They thereforeudrepresent a problem that is unlikely to go away even with better infrastructure or as younger generations grow up.udThese individuals are those that rely most on the government services that are now becoming ‘digital by default’ and will continue to do so. Those who need access to services most, from where the biggest cost savings through the digitisation of services are supposed to come, are the least likely to take these up even when access is available.