IT enabled business projects are perceived to under-deliver, with between 20% and 35% meeting business expectations.[4] Despite improving IT and Project Management practices over the last 15 years, corresponding improvements in business benefits have not materialised. Research suggests that 21% of expenditure in IT is wasted[35] and based on 2008 BMI data this equates to R 12.0 billion in South Africa[11]. 96% of CEO’s blame this non-performance on their CIO[33].udThis research found that most organisations cannot identify the person accountable for benefit realisation and a Benefit Realisation Plan is a rarity. Little literature relating to benefit realisation exists.udThis research defines a lifecycle for Benefit Realisation and Optimisation. It identifies critical practices that support benefit realisation and defines a skeletal process for managing the lifecycle.udImproving ROI by up to ten times[46], significantly reducing business risk, enhanced governance and better resource utilisation are some “benefits” of managing the Benefit Realisation Lifecycle
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