Obstacles to quality management in South African infrastructure projects - The case of Route 21 (R21) from National Route 1 (N1) to O.R Tambo International Airport.

摘要

This research report identifies obstacles to quality management in SouthudAfrican infrastructure projects, using the R21 GFIP project as case study. Audquestionnaire was used to collect intrinsic project information. Triangulationudmethod was used to analyse questionnaire results, literature survey andudproject data supplied by SANRAL (archive data).udThe efficiency in administering sound quality management is diminished withudincrease in project pressure, leading to the adoption of shortcut procedures,udconstructing work with incomplete designs in place and using untestedudmaterial in some portions of work, to meet stringent completion deadlines forudFIFA 2010 World Cup.udStrong linkages are identified between significant obstacles that overwhelmudquality, including incomplete designs. Top management is not transient andudmust champion the quality agenda. Hence there is a strong and coordinatedudneed for a structured mechanism to reinforce experiences and lessons learntudfrom previous projects to curb reoccurrence of similar obstacles.udKey words: Obstacles, Quality, Infrastructure, Management, FIFA 2010udWorld Cup