Interruptions and distractions are significant factors in medication errors in the pharmacy environment. “Although only a small percentage of these errors cause harm, medication errors need to be minimised in an effort to improve patient safety1.”ududDue to the volume of telephone calls within the Regional Oncology Haematology Pharmacy (ROHP), we decided to analyse all phone calls over a secound three week period , the phonecalls were analysed in the same way using the same time frame and parameters. ududThe recommendations from the previous study were applied . The staff in ROHDU were told which extensions were to be used when directing queries into ROHP. udAll go ahead confirmations were to be emailed to ROHP as apposed to ring through on the phone.
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机译：中断和干扰是药房环境中药物错误的重要因素。 “尽管这些错误中只有一小部分会造成伤害，但为了最大程度地提高患者的安全性，需要尽量减少用药错误。” ud ud由于区域肿瘤血液学药房（ROHP）的电话量很大，我们决定在三个星期的时间内分析所有电话，使用相同的时间范围和参数以相同的方式分析电话。 ud ud应用了先前研究的建议。 ROHDU的工作人员被告知将查询定向到ROHP时将使用哪些扩展名。 ud所有继续进行的确认都将通过电子邮件通过电子邮件发送给ROHP。
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