Implementasi Customer Relationship Management (CRM) pada Sistem Reservasi Hotel Berbasisi Website dan Desktop

摘要

Hotel Trio is a three star hotel located in the city of bandung. Hotel management system requires an application that can manage data as a whole. Making an application is made into 2 parts consisting of desktop applications and websites with implementasi of Customer Relationship Management (CRM) by adding features email, comments, reply comments, rating and sms gateway. Desktop application used for managing the guest data, room, faciliti, food & drink, boking room, check-in, check-out, payment, print report and send sms to the guest. Especially for the Admin to manage authorized user data to the application. Website is used as information in which there is information about the hotel profile, type and price of the room, and photo. In addition, visitors can also make a booking room, providing commentary as a category, enter email and to rate the hotel. Especially for the Admin to see the comment data, rating and make sending email from the emai data. Desktop applications and Website created by using Microsoft Visual Studio 2008 using C# and VB.NET with Microsoft SQL Server 2005 as database.