Utilization of Printer Resources Within a Computer Graphics Department: A Print Queue Analysis

摘要

This paper examines print queue management for the graphics department of a financial services company. The current network configuration has proven to be sub-optimal. The IT department is currently undergoing testing of possible alternative network configurations. The objective is to improve performance by leveraging existing resources with new technology. In this paper, the effect of consolidating the queue into one primary queue manager is analyzed, along with prioritizing print jobs, and forecasting future printer needs. Analysis was performed using queuing theory concepts along with an analysis of both steady state and transient behavior using simulation modeling.