Management based on reliable comparative data. Library statistics and performance indicators. A common project of Polish research libraries

摘要

The paper reports the results of the on-going research on performance indicators and library statistics for Polish research libraries. It is a continuation of activity realised in the frame of the EU Tempus Project u22Development of Library Management as a Part of the University Total Quality Managementu22. The Task Group for Standardisation presently conducts it in the frame of the national project financed from the funds of the Ministry of National Education and Sport. The first part of the paper presents the results of the EU Tempus Project. The second part describes the tools for library performance evaluation applied in 2003. The authors discuss some issues related to preparation of an online questionnaire for comparative studies and computer program for quantitative and qualitative data collection and analysis. The final part reports the analysis of data and performance indicators derived from technical university libraries. The paper presented on behalf of the Task Group for Standardisation.