MEETING THE USERS’ NEEDS IN THE ACCESS TO INFORMATION: EFFECTIVE COLLABORATION FOR DEVELOPING AND DELIVERING NEW USER-CENTERED INFORMATION SERVICES

摘要

University library needs to learn how to work with new models of scholarly communication and react on new challenges in the global knowledge environment within and outside the university community. This paper introduces electronic tools and services based upon a close cooperation and intensive feedback from the researchers and teachers, which have been introduced by the library for the enhancement of the electronic information resources use and for building a digital space for communicating information.Based on the idea of alerting services and using simple and generally easy-to-setup RSS technology, the Central Library of the Czech Technical University in Prague has introduced targeted services for specific user groups to provide continuous flow of new information from various scholarly resources. Outputs might be used for various purposes – course literature, literature for individual departments, researchers, research teams, etc. For the success of the services, close cooperation with the users as well as integration within the university infrastructure is essential.