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Trust, commitment, satisfaction and learning in construction project teams

机译:在建设项目团队中的信任,承诺,满意度和学习

摘要

The main aim of this research is to investigate how elements of the dynamic and temporary team environment of construction project teams influence trust, commitment, satisfaction and learning in the teams. While much can be learnt from the current literature about teams, the theories have mainly derived and focused on teams from permanent environments such as manufacturing, hospitality, health care, education and technology sectors. The uniqueness of construction project teams (for example, temporariness and multi-organisations involvement) creates a team working environment different from common permanent work teams. As such, numerous questions arise when we consider how construction project teams function and how the members are influenced by the temporary and dynamic team environment. For example, how do the project team members establish trust and commitment in the project team environment? How does the interdependency on each other to accomplish their assigned tasks influence individual members’ attitudes and learning in the project teams? The research adopted a cross-sectional mixed method research design employing both quantitative and qualitative methods of data collection in Singapore construction industry. The quantitative method involved survey questionnaires collected from 136 construction practitioners from 47 project teams. The qualitative method involved in-depth interviews with 28 construction practitioners. Quantitative statistical analysis was performed on the survey data using Statistical Package for Social Scientists (SPSS) and qualitative thematic analysis was performed on the interview data using computer-assisted qualitative data analysis software - NVivo.Amongst other things the research findings indicated that individual team members’ perceived task interdependence and reward interdependence are positively related to their trust and commitment in the team. Additionally, their satisfaction in the team played a mediating role between the relationships. With respect to team learning, the research found that team goals, task interdependence and reward interdependence influence team learning, and team learning contributes to the performance of project teams. On a broad view, the circumstances in which how team members’ trust, commitment, satisfaction and team learning are influenced appear to be similar with other work teams. However, in-depth interviews with construction professionals revealed many complex and subtle factors relating specifically to construction project teams, such as, multi-projects and multi-organisations involvement, and degree of familiarity between the members before the team is set up. These factors are central to the team members. In conclusion, this study has brought insights into how temporary construction project team environment influence members’ team attitudes and team learning experience.
机译:这项研究的主要目的是研究建设项目团队动态和临时团队环境的要素如何影响团队中的信任,承诺,满意度和学习。尽管可以从当前有关团队的文献中学到很多东西,但是这些理论主要是从永久环境(例如制造业,酒店业,医疗保健,教育和技术领域)得出并集中于团队。建设项目团队的独特性(例如临时性和多个组织的参与)创造了不同于普通永久性工作团队的团队工作环境。因此,当我们考虑建设项目团队的职能以及临时和动态团队环境如何影响成员时,会出现许多问题。例如,项目团队成员如何在项目团队环境中建立信任和承诺?彼此相互依赖以完成分配的任务,如何影响单个成员在项目团队中的态度和学习?该研究采用了横断面混合方法研究设计,该方法采用定量和定性方法收集新加坡建筑业的数据。定量方法涉及从47个项目团队的136名建筑从业人员那里收集的调查问卷。定性方法涉及对28名建筑从业人员的深入访谈。使用社会科学家统计软件包(SPSS)对调查数据进行定量统计分析,并使用计算机辅助的定性数据分析软件NVivo对访谈数据进行定性主题分析。感知到的任务相互依存和奖励相互依存与他们对团队的信任和承诺正相关。此外,他们在团队中的满意度在关系之间起着中介作用。关于团队学习,研究发现团队目标,任务相互依存和奖励相互依存影响团队学习,团队学习对项目团队的绩效有贡献。从广义上讲,团队成员的信任,承诺,满意度和团队学习如何受到影响的情况似乎与其他工作团队相似。但是,对建筑专业人士的深入采访揭示了许多与建筑项目团队特别相关的复杂而微妙的因素,例如,多个项目和多个组织的参与以及在团队成立之前成员之间的熟悉程度。这些因素对于团队成员而言至关重要。总之,本研究为临时建设项目团队环境如何影响成员的团队态度和团队学习经验提供了见解。

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