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Investigating the adoption of banking services delivered over remote channels: the case of Chinese Internet banking customers

机译：调查通过远程渠道提供的银行服务的采用情况：以中国互联网银行客户为例

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A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.

机译：博士论文。提交，部分满足了拉夫堡大学哲学博士学位的授予条件。

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Wu MeiMei;
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年度 2012
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正文语种 en
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1. Behavioral approach to policy making of the internet banking industry: The evaluation of factors influenced on the customers adoption of internet banking services [J] . Nour-Mohammad Yaghoubi, Ebrahim Bahmani African Journal of Business Management . 2011,第16期

机译：网上银行业决策的行为方法：对影响客户采用网上银行服务的因素的评估
2. Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction [J] . International journal of business information systems . 2020,第4期

机译：推动采用网上银行的因素：电子客户服务，网站设计，品牌形象和客户满意度的作用
3. The antecedents of online financial service adoption: the impact of physical banking services on Internet banking acceptance [J] . Jyh-Shen Chiou, Chung-Chi Shen Behaviour & Information Technology . 2012,第7a9期

机译：在线金融服务采用的前提：实体银行服务对互联网银行接受度的影响
4. An empirical study of Chinese customers' preferences for service channels in China's retail banking [C] . Song Wei, Jia Shan, Li Shuang 2010 International Conference on Financial Theory and Engineering . 2010

机译：中国消费者对中国零售银行服务渠道偏好的实证研究
5. An exploratory study into the adoption of Internet banking in Mainland China. [D] . Chen, Lisa. 2012

机译：关于在中国大陆采用互联网银行的探索性研究。
6. e-Banking Adoption: An Opportunity for Customer Value Co-creation [O] . Rocío Carranza, Estrella Díaz, Carlos Sánchez-Camacho, 2020

机译：电子银行通过：客户价值共同创造的机会
7. This study aims at examining the effects of electronic banking on banks profitability in Jordan. How banking sector finds itself before a new fact imposed by technology revolution and digits to change their work mechanisms from traditional means to electronic means and the challenges banks face as a result. Furthermore, this study investigates the reasons behinds providing electronic banking services through internet, their impact on banking services in general and banks profitability in particular. Risks and challenges involved are discussed Results and recommendations are included. Results revealed that electronic banking service has a negative effect on banks profitability on the short term. The importance of this study and the factors that make it unique is that, it discusses solely the topic of the effects of electronic banking on banks profitability, while most of other studies discuss the topic in general term. The findings of the study are the impact of electronic banking on banks profitability will be feature of the short run due to the capital investment by the banks on infrastructure and training but will be positive on the long run. [O] . Ahmad Z. Siam 2006

机译：这项研究旨在研究电子银行业务对约旦银行盈利能力的影响。在技术革命和数字技术将新的工作机制从传统手段转变为电子手段以及银行面临的挑战之前，银行业如何发现自己。此外，本研究调查了通过互联网提供电子银行服务背后的原因，它们对总体银行服务的影响，尤其是对银行盈利能力的影响。讨论了涉及的风险和挑战包括结果和建议。结果显示，电子银行服务在短期内对银行的盈利能力有负面影响。这项研究及其独特性的重要性在于，它仅讨论电子银行业务对银行盈利能力的影响这一主题，而其他大多数研究则从总体上讨论该主题。该研究的结果是，由于银行对基础设施和培训的资本投资，电子银行对银行盈利能力的影响将是短期的特征，但从长远来看将是积极的。

Investigating the adoption of banking services delivered over remote channels: the case of Chinese Internet banking customers

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