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Customer Relationship Management in the Era of Social Web and Social Customer: An Investigation of Customer Engagement in the Greek Retail Banking Sector

机译：社交网络和社交客户时代的客户关系管理：对希腊零售银行业客户参与度的调查

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Giannakis-Bompolis Christos; Boutsouki Christina;
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年度 2014
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1. Customer Relationship Management in the Era of Social Web and Social Customer: An Investigation of Customer Engagement in the Greek Retail Banking Sector [J] . Christos Giannakis-Bompolis, Christina Boutsouki Procedia - Social and Behavioral Sciences . 2014,第2期

机译：社交网络和社交客户时代的客户关系管理：对希腊零售银行业客户参与度的调查
2. Social Network and Sentiment Analysis for Social Customer Relationship Management in Indonesia Banking Sector [J] . Advanced Science Letters . 2017,第4期

机译：印度尼西亚银行业社会客户关系管理的社会网络与情感分析
3. The Mediating Effects of Service Charge Transparency on the Relationship between Corporate Social Responsibility and Customer Behaviour in Hong Kong’s Retail Banking Sector [J] . Canon Tong, Anthony Wong, Steven Leung Business and Economic Research . 2013,第1期

机译：服务收费透明度对香港零售银行业企业社会责任与客户行为之间关系的中介作用
4. Involvement Willingness as Mediation Variable of The Influence of Customer Relationship Management on Social Customer Relationship Management [C] . Wendi Usino, Dewi Murtiningsih International Conference on Economics, Business, Entrepreneurship, and Finance . 2019

机译：参与意愿作为客户关系管理对社会客户关系管理影响的调解变量
5. Essays on Social Networks Analytics in Customer Relationship Management [D] . Loupos, Panteleimon M. 2018

机译：客户关系管理中的社交网络分析论文
6. Social customer relationship management: taking advantage of Web 2.0 and Big Data technologies [O] . Sergio Orenga-Roglá, Ricardo Chalmeta -1

机译：社交客户关系管理：利用Web 2.0和大数据技术
7. The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector [O] . Ngo Vu Minh, Nguyen Huan Huu 2017

机译：服务质量，客户满意度和客户忠诚度之间的关系：越南零售银行业的一项调查

Customer Relationship Management in the Era of Social Web and Social Customer: An Investigation of Customer Engagement in the Greek Retail Banking Sector

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