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Smooth operators? Drivers of customer satisfaction and switching behavior in virtual and traditional mobile services

机译：顺利的运营商？虚拟和传统移动服务中客户满意度和转换行为的驱动因素

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Calvo-Porral C.; Lévy-Mangin J.-P.;
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年度 2015
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1. Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators [J] . Calvo-Porral Cristina, Levy-Mangin Jean-Pierre Computers in Human Behavior . 2015,第auga期

机译：移动服务中的行为切换和客户满意度：分析虚拟和传统运营商
2. Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study [J] . Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Information technology & management . 2012,第4期

机译：客户满意度和客户忠诚度是移动数据服务中客户生命周期价值的驱动力：一项跨国比较研究
3. The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services [J] . Moon-Koo Kim, Myeong-Cheol Park, Dong-Heon Jeong Telecommunications Policy . 2004,第2期

机译：客户满意度和转换障碍对韩国移动电信服务中客户忠诚度的影响
4. Effect of Customer Satisfaction, Switching Cost and Referent Network Size on Customer Loyalty in Chinese Mobile Communication Service [C] . Fengjiao Zhang, Hong Zhang International Conference on Social Science and Higher Education . 2017

机译：客户满意度，交换成本和指导网络规模对中国移动通信服务客户忠诚度的影响
5. Examining the role of customer value, customer satisfaction, and perceived switching costs: A model of repurchase intention for business-to-business services. [D] . Liu, Annie H. 1998

机译：检验客户价值，客户满意度和可感知的转换成本的作用：企业对企业服务的回购意向模型。
6. IUD discontinuation rates switching behavior and user satisfaction: findings from a retrospective analysis of a mobile outreach service program in Pakistan [O] . Syed Khurram Azmat, Waqas Hameed, Ghulam Mustafa, 2013

机译：宫内节育器的停用率转换行为和用户满意度：巴基斯坦移动外展服务计划的回顾性分析结果
7. Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service [O] . Noa Willys 2018

机译：客户满意度，交换成本和客户忠诚度：对移动电信服务的实证研究

Smooth operators? Drivers of customer satisfaction and switching behavior in virtual and traditional mobile services

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