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Effects of personal values on customer satisfaction : an empirical test of the Value Percept Disparity Model and the Value Disconfirmation Model

机译：个人价值对客户满意度的影响：价值感知差异模型和价值确认模型的实证检验

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Bloemer J.M.M.; Dekker D.J.;
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年度 2003
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Effects of personal values on customer satisfaction : an empirical test of the Value Percept Disparity Model and the Value Disconfirmation Model

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