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Importance of knowledge management processes in a project-based organization : a case study of research enterprise

机译:基于项目的组织中知识管理流程的重要性:研究型企业的案例研究

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摘要

Knowledge Management (KM) is vital factor to successfully undertake projects. The temporary nature of projects necessitates employing useful KM practices for tackling issues such as knowledge leakiness and rework. The Project Management Office (PMO) is a unit within organizations to facilitate and oversee organizational projects. Project Management Maturity Models (PMMM) shows the development of PMOs from immature to mature levels. The existing PMMMs have focused on discussing Project Management (PM) practices, however, the management of project knowledge is yet to be addressed, at various levels of maturity. This research project was undertaken to investigate the mentioned gap for addressing KM practices at the existing PMMMs. Due to the exploratory and inductive nature of this research, qualitative methods were chosen as the research methodology. In total, three cases selected from different industries: research; mining and government organizations, to provide broad categories for research and research questions were examined using the developed framework. This paper presents the partial findings of undertaken investigation of the research organisation with the lowest level of maturity. The result shows that knowledge creation and capturing are the most important processes, while knowledge transferring and reusing are not as important as the other two processes. In addition, it was revealed that provision of “knowledge about client” and “project management knowledge” are the most important types of knowledge that are required at this level of maturity. In conclusion, the outcomes of this paper shall provide powerful guidance to PMOs at lowest level of maturity from KM point of view.
机译:知识管理(KM)是成功进行项目的重要因素。项目的临时性质需要采用有用的KM实践来解决诸如知识泄漏和返工之类的问题。项目管理办公室(PMO)是组织内的一个部门,负责促进和监督组织项目。项目管理成熟度模型(PMMM)显示了PMO从不成熟的水平发展到成熟的水平。现有的PMMM专注于讨论项目管理(PM)的实践,但是,项目知识的管理仍处于不同的成熟水平。进行该研究项目是为了研究在现有PMMM中解决知识管理实践所提到的差距。由于本研究的探索性和归纳性,选择了定性方法作为研究方法。总共从不同行业中选择了三个案例:研究;采矿和政府组织,使用发达的框架对提供广泛类别的研究和研究问题进行了研究。本文介绍了具有最低成熟度的研究组织进行的调查的部分发现。结果表明,知识的创造和获取是最重要的过程,而知识的转移和重用不如其他两个过程那么重要。此外,据透露,提供“关于客户的知识”和“项目管理知识”是在此成熟度水平上最重要的知识类型。总之,从KM的角度来看,本文的结果将为处于最低成熟度的PMO提供有力的指导。

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