L'information des voyageurs en gare du Nord. Pertinence et organisation

摘要

Denis Bayart Information for travelers at the Gare du Nord , pertinence and organization Information for travelers is relevant when it is given at the right time and in the right place. In an interchange complex like the Gare du Nord in Paris such conditions are difficult to meet for all travelers due to the confusing lay-out of the place, to sudden changes in how the space is used, to overlapping messages, etc. Coordinating stationary information booths and having personnel who move around and specific announcements are all attempts to reduce the gap and hierarchy between the primary necessity of regulating masses of people and the secondary need for personalized assistance. Indeed, railway station managements have to deal with travelers who are more sensitive to unexpected little disturbances than to accidental or for-seeable interruptions.