While many organisations have implemented service-oriented architecture (SOA) governance tooptimise their delivery of services, tremendous practical challenges persist at different organisationalstages. The existing literature illustrates the concepts of enterprise SOA and the adoption of SOAgovernance in a variety of contexts. Many SOA governance models have been developed and introducedbased on specific organisations’ requirements, strategies, responsibilities and orientation processes.However, SOA governance models are abstract and lack structure and best practices, making it difficultfor them to be generalised and adopted in reality, especially in the context of e-government. Only a fewstudies use e-government to contextualise the Critical Success Factors (CSFs) in SOA governanceadoption. Hence, Saudi Arabia’s e-government programme, in which an SOA was established, is exploredin this case study from a business point of view with regard to examining the best practices for asuccessful SOA governance adoption using the CSFs framework. This project’s methodology begins witha review of the current literature that informs this qualitative research study by using semi-structuredinterviews with senior managers in Saudi Arabia’s e-government programme. The managers confirm thatliterature-based CSFs indicating that SOA governance adoption will be successful are relevant in theSaudi Arabian context. Also, illustrate a list of best practices for each factor provided. The results showthat more capabilities for some best practices are required for successful SOA governance adoption. Thispaper is an essential read for academic researchers, managers and practitioners seeking successful SOAgovernance adoption.
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