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Is TQM more difficult to implement than other transformational strategies?

机译:TQM是否比其他转型策略更难实施?

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摘要

This paper aims to assess whether Total Quality Management (TQM) is harder toimplement than other business strategies. In order to accomplish this objective we have adopted a two-stage methodology. Firstly, we carried out an extensive review of the literature to identify the rates of TQM implementation failure estimated byresearchers and practitioners. Secondly, we compared these rates with those estimated for other organisation-wide transformational efforts and explored the extent to which the obstacles to TQM implementation and to the implementation of other business strategies differ. Based on the literature reviewed and on the comparative analyses performed, we conclude that while it is widely acknowledgedthat the implementation of TQM can be a difficult task, significant uncertaintyremains as to what the exact rate of failure is. Furthermore, the analyses suggest thatthe rates of failure and obstacles to TQM implementation are similar to thosepresented by other business strategies, and therefore, there seems to be no groundsto assume that TQM is more difficult to implement than other business strategies.These findings have implications for researchers and practitioners and open upseveral avenues for further research, which are also discussed in this paper.
机译:本文旨在评估全面质量管理(TQM)是否比其他业务策略更难实施。为了实现这一目标,我们采用了两阶段方法。首先,我们对文献进行了广泛的审查,以确定研究人员和从业人员估计的TQM实施失败率。其次,我们将这些比率与其他组织范围内的转型努力所估计的比率进行了比较,并探讨了实施TQM和实施其他业务战略的障碍在多大程度上有所不同。根据回顾的文献和进行的比较分析,我们得出的结论是,尽管人们普遍认为实施TQM可能是一项艰巨的任务,但确切的故障率仍然存在很大的不确定性。此外,分析表明,实施TQM的失败率和障碍率与其他业务策略所代表的相似,因此似乎没有理由认为TQM比其他业务策略更难实施。研究人员和从业人员,并开辟了进一步研究的途径,本文还将对此进行讨论。

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