Development and Deployment of VoiceXML-Based Banking Applications

摘要

In recent times, the financial sector has become one of the most vibrant sectors of the Nigerian economy with about twenty five banks after the bank consolidation / mergerudexercise. This sector presents huge business investments in the area of Information and Communication Technology (ICT). It is also plausible to say that the sector today is theudlargest body of ICT services and products users.udIt is no gainsaying the fact that so many Nigerians now carry mobile phones across the different parts of the country.udHowever, applications that provide voice access to real-time banking transactions from anywhere, anytime via telephone are still at their very low stage of adoption across the Nigerian banking and financial sector.udA versatile speech-enabled mobile banking application has been developed using VXML, PHP, Apache and MySQL. The developed application provides real-time access toudbanking services, thus improving corporate bottom-line and Quality of Service (QoS) for customer satisfaction.