An automated helpdesk system is meant to eradicate some of the barriers of reaching the Information andudCommunication Technology (ICT) technical staff to carry out repairs of ICT products and services in an educationaludinstitution. The problems faced with the existing ICT user support system include time wasting, difficulty inudcommunication, and slow response to fix ICT related faults. The objective of this study is to develop an AutomatedudMobile Edu-Helpdesk System (AMES) for effective information dissemination, efficient management of operations andudto resolve ICT challenges in higher education. The research methods adopted include unified modelling diagrams foruddesign, Java and XML (Extended Mark-up Language) for Android application development as front end, whileudHypertext Preprocessor (PHP) was used as the server side programming tool. MySQL database was used as backend.udFindings: The findings from the usability survey shows a good usability based on total rating of 4.09 out of 5 pointudscale. The benefits of the system include creation of a medium for non teaching and teaching staff to pass theirudcomplaints or messages to the technical department for speedy attention; and provision of better and faster operationaludprocesses which will reduce time spent on documentation. The automated Edu-Helpdesk system is more reliable,udeffective and convenient than the manual method in reporting cases of faulty ICT product and services within theuduniversity community.
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