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An investigation into the relationship between organisational communication trust and organisational commitment in Chinese enteprises

机译:中国企业组织沟通信任与组织承诺关系研究

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摘要

Drawing on extant literature, a direct relationship between organisational communication and commitment factors has been demonstrated. This study was conducted to examine the trust climate involved in observed relations between organisational communication practices and organisational commitment. A cross-sectional descriptive questionnaire survey approach was adopted to gather data in three State-owned and two Joint-venture organisations located in the city of Nanjing, China. Using non-proportional stratified sampling, 1300 employee participants were chosen, and 757 responded with a usable response rate of 58%. Statistical software Predictive Analytics Software (PASW) and Analysis of Moment Structures (AMOS) were utilised to analyse the data. Structural Equation Modelling (SEM) analyses revealed that relations between employees‟ perspectives on organisational communication and their affective and normative commitment were mediated by trust in the workplace. The results showed that the 77% total effect of supervisory communication to commitment is mediated by the compound effort of trust in supervisor and trust in organisation. Additionally, trust in the organisation has been demonstrated as the mediator of trust in co-workers and organisational communication. The study recommends that Chinese organisations should; train managers to be good communicators, which could enhance employees‟ sense of belonging to the organisation and creating a trusting climate that increases the employees‟ commitment to the organisation. These could lead to more communication channels that would facilitate information sharing. Implications for researchers and managers are discussed and limitations are identified at the end of the research.
机译:根据现有文献,已经证明了组织沟通与承诺因素之间的直接关系。进行这项研究是为了检验参与组织沟通实践与组织承诺之间关系的信任气氛。采用横断面描述性问卷调查方法收集位于中国南京市的三个国有和两个合资组织的数据。使用非比例分层抽样,选择了1300名员工参与者,其中757名回答为58%。统计软件Predictive Analytics Software(PASW)和矩结构分析(AMOS)用于分析数据。结构方程模型(SEM)分析显示,员工对组织沟通的看法与他们的情感和规范承诺之间的关系是通过对工作场所的信任来实现的。结果表明,监督沟通对承诺的总作用的77%是由对监督者的信任和对组织的信任的复合努力所介导的。此外,对组织的信任已被证明是对同事和组织沟通的信任的中介。该研究建议中国组织应;培训管理人员,使其成为良好的沟通者,这可以增强员工对组织的归属感,并营造一种信任的氛围,增强员工对组织的承诺。这些可能会导致更多的交流渠道,从而促进信息共享。讨论了对研究人员和管理人员的影响,并在研究结束时确定了局限性。

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    Zhou X.;

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  • 年度 2013
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  • 原文格式 PDF
  • 正文语种 English
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